Pre-Orders take 4-5 weeks from order date to shipment (excluding Christmas + New Years holiday week, during which we also take a well deserved break).
Orders to Canada ship free but may be subject to additional taxes & duties when crossing the border. Most orders will arrive between 10-20 business days.
We hope you'll love our Hadjio products, but if for some reason you'd like to exchange or return a product, you can do so within 30 days of your purchase in order to arrange a return. International orders may be subject to additional shipping in order to return the purchase.
Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. Refunds are made once returned goods arrive at the Hadjio studio. We will notify you via email once your return has been processed.
If you would like to exchange an item, we suggest that you place a new order for the item you want, before returning your original purchase. This will ensure that your exchange item is in stock.